Tiny Tusky Tractor & Crane Print Cotton Co-Ord Set

Shipping Charges UAE:

• Deliveries within the UAE are subject to a fee of AED 15 and above, contingent on the delivery location. Remote areas might incur a delivery fee of up to 30 AED.
• Orders totalling AED 359 and above qualify for free delivery.

Cash On Delivery (COD) - Currently Unavailable 

International Shipping:

• International shipping is available, with applicable rates displayed on the checkout page. Due to potential delays in customs processing, delivery times for international shipments may be extended. All international orders are shipped with a "signature not required on delivery" label.

International Customs Duties:

• Some destination countries impose duties on shipments. Unless specified during checkout, customers are responsible for all customs charges, local taxes, and any processing fees by the delivery company for customs clearance.

Turnaround Time of Deliveries:

• UAE: Expect your order within 1-2 business days from dispatch.
• Other GCC regions: Anticipate delivery within 3 - 6 business days from dispatch.
• Other Countries: Allow 5 - 7 business days from dispatch for international deliveries.

For detail information please refer Shipping Policy page.

Cancellation & Return Policy

At Tiny Tusky, our utmost aim is your satisfaction every time you engage with us. There may be occasions when a change of heart occurs. If the need arises for you to initiate a return, kindly adhere to the following guidelines:

Eligible Return Items:

• All products, excluding the exceptions listed below.
• Customized pre-order products.
• Adult sizes of products.
• Items with additional sleeves, dupatta, or personalization.
• Hair accessories, underwear, vests, rakhis, pillows, bedding, blankets, bunting, play mats, towels, photo props, diapers, bows & ties, bangles, and doll dresses.
• Sale items.
• Replaced/exchanged products.
• Orders made using store credit.
• Personalized products.
• Cake smash dresses.

All returnable items must retain their original packaging, labels, and tags, and must be unused and in a saleable condition. Returns must be initiated within 10 days from the delivery date.

Note on Colors: While we make every effort to accurately display product colors on the site, actual colors may vary due to individual color settings and monitor variations.

Procedure for Returns: For UAE orders:

• A restocking fee of AED 15 will apply, for remote locations, it will be 30 AED
• Email us at support@tinytusky.com within 10 days of receiving the product, mentioning the order number and the item for return.
• For non-reverse pickup areas, return products to: 1211, Dawoud Building, Al Barsha 1, Dubai, UAE.

For International orders:

• Email us at support@tinytusky.com within 10 days from delivery with your order number and the eligible product(s) for return.
• Ship products back within 30 days from delivery to: 1211, Dawoud Building, Al Barsha 1, Dubai, UAE.
• Customers are responsible for return shipping and non-refundable customs charges.

Refund Policy:

• Upon receiving the return, products undergo quality checks.
• After successful quality verification, refunds are issued to the original payment mode.
• A restocking fee of AED 15 per item applies to unaccepted or returned UAE orders, for remote locations it will be 30 AED.
• Refunds may take up to 7-10 business days to process.
• Cash on Delivery option is currently unavailable.
• Shipping charges and customs duty/taxes are non-refundable.

Defective Product Receipt: Notify us within 48 hours if you receive a faulty or defective product, attaching clear images of the defect or issue along with your order number.

Mismatched Customization: Contact us within 48 hours of receipt if a product doesn't match your customization request, including your order number and images with a tape measure for clarity.

Useful Information:

• Product measurements may vary by 1-2 inches.
• Customized products can deviate up to 3 inches from body measurements for girls and up to 5 inches for boys.
• No exchange policy; return and reorder required.

Order Cancellation:

• Pre-ordered or customized products are cancellable within 12 hours.
• Other products are cancellable until shipment.
• To cancel, email support@tinytusky.com with order number and product(s).

Additional Policies:

• Gift card balance is non-encashable.
• Product durability after use varies.
• Actual product color may differ slightly due to professional photography.
• Missing product from shipment must be reported within 24 hours.
• Cancellation by the company due to various factors will be notified; refunds processed within 7-10 business days.