Return Policy

Cancellation & Return Policy

At Tiny Tusky, our utmost aim is your satisfaction every time you engage with us. There may be occasions when a change of heart occurs. If the need arises for you to initiate a return, kindly adhere to the following guidelines:

Eligible Return Items:

  • All products, excluding the exceptions listed below.
  • Customized pre-order products.
  • Adult sizes of products.
  • Items with additional sleeves, dupatta, or personalization.
  • Hair accessories, underwear, vests, rakhis, pillows, bedding, blankets, bunting, play mats, towels, photo props, diapers, bows & ties, bangles, and doll dresses.
  • Sale items.
  • Replaced/exchanged products.
  • Orders made using store credit.
  • Personalized products.
  • Cake smash dresses.

All returnable items must retain their original packaging, labels, and tags, and must be unused and in a saleable condition. Returns must be initiated within 10 days from the delivery date.

Note on Colors: While we make every effort to accurately display product colors on the site, actual colors may vary due to individual color settings and monitor variations.

Procedure for Returns: For UAE orders:

  • A restocking fee of AED 15 will apply, for remote locations, it will be 30 AED
  • Email us at within 10 days of receiving the product, mentioning the order number and the item for return.
  • For non-reverse pickup areas, return products to: 1211, Dawoud Building, Al Barsha 1, Dubai, UAE.

For International orders:

  • Email us at within 10 days from delivery with your order number and the eligible product(s) for return.
  • Ship products back within 30 days from delivery to: 1211, Dawoud Building, Al Barsha 1, Dubai, UAE.
  • Customers are responsible for return shipping and non-refundable customs charges.

Refund Policy:

  • Upon receiving the return, products undergo quality checks.
  • After successful quality verification, refunds are issued to the original payment mode.
  • A restocking fee of AED 15 per item applies to unaccepted or returned UAE orders, for remote locations it will be 30 AED.
  • Refunds may take up to 7-10 business days to process.
  • Cash on Delivery option is currently unavailable.
  • Shipping charges and customs duty/taxes are non-refundable.

Defective Product Receipt: Notify us within 48 hours if you receive a faulty or defective product, attaching clear images of the defect or issue along with your order number.

Mismatched Customization: Contact us within 48 hours of receipt if a product doesn't match your customization request, including your order number and images with a tape measure for clarity.

Useful Information:

  • Product measurements may vary by 1-2 inches.
  • Customized products can deviate up to 3 inches from body measurements for girls and up to 5 inches for boys.
  • No exchange policy; return and reorder required.

Order Cancellation:

  • Pre-ordered or customized products are cancellable within 12 hours.
  • Other products are cancellable until shipment.
  • To cancel, email with order number and product(s).

Additional Policies:

  • Gift card balance is non-encashable.
  • Product durability after use varies.
  • Actual product color may differ slightly due to professional photography.
  • Missing product from shipment must be reported within 24 hours.
  • Cancellation by the company due to various factors will be notified; refunds processed within 7-10 business days.